1. About Products and Services
What type of products does RADAX SRL offer?
RADAX SRL is a distributor of technical components and parts. Our main product range includes: bearings and accessories, belts, gasket (klingerit) sheets, O-rings, oil seals, sealing cords, polyamide and teflon bars, chains, and retaining rings.
What types of machinery are your parts intended for?
Our products are primarily intended for industrial machinery and agricultural equipment. They can be used by customers for original equipment manufacturing (OEM), repair and maintenance work, or for resale.
What is the origin of your products?
Quality is a priority for us. Our suppliers are manufacturers from the European Union (EU), thus ensuring parts and components with a strictly controlled quality standard.
I don’t know exactly which part fits my machinery. Can you help me?
Absolutely! Our motto is “Not just parts, but complete solutions”. We offer specialized technical support to every customer, helping you identify and choose the optimal product for your specific technical needs.
2. Orders and Inventory
Are the products available in stock or upon request?
We maintain a varied stock of parts to ensure fast delivery. However, if the desired product is not currently on our shelves, we can easily bring it on order.
How can I place an order or request a price quote?
You can request a price quote directly on our website using the “Request a Quote” page, you can write us an email, or contact us by phone. Our team will respond as soon as possible.
3. Contact and Working Hours
Where is the RADAX headquarters located?
Our headquarters and physical location are in Oradea, 15 General Eremia Grigorescu Street (postal code 410238).
What are your working hours?
We are at your disposal from Monday to Friday, between 08:30 and 16:30.
How can I contact you?
You can contact us via:
- Phone: +40 733 299 266
- Email: [email protected]
4. Technical Specifications and Parts
What details do I need to provide for you to correctly identify a part (e.g., a bearing or an oil seal)?
To provide you with the exact product you need, the simplest way is to tell us the code of the old part (if visible). If the code can no longer be read, please provide us with the exact dimensions (inner diameter, outer diameter, width/thickness) and the working environment, and our specialists will identify the compatible part.
Do the sold parts come with a warranty?
Yes, all technical components, bearings, belts, and sealing elements sold by RADAX come with a warranty, in accordance with current legislation and the policies of our EU manufacturers.
Are the sold parts original (OEM) or aftermarket?
Our portfolio includes products from established manufacturers in the European Union. Our clients include companies that use our products for the “original equipment” (OEM) of the machinery they produce, but we also offer premium alternatives for repairs and maintenance.
Do you provide technical data sheets for the parts?
Yes, upon request, we can provide our customers with technical data sheets for the purchased components.
What happens if I ordered a part that doesn’t fit my machinery?
We understand that part identification errors can sometimes occur. Products can be exchanged or returned, provided they have not been installed, show no signs of wear, modification, or damage, and are returned in their original packaging. For specific details, please contact our team.